1. What is the reason Sawhill is regularly running out of towels?
2. What is the cycle time of the current washing-drying folding process? What should the cycle time be in order to meet towel demand?
3. Will purchasing an additional washer and dryer solve the problem? How will the cycle time change with an additional washer and dryer? Suggest a solution to the problem.

Sawhill Athletic Club, an athletic facility in Scottsdale, Arizona, was known for providing a high level of customer service to its members. Member complaints were taken seriously and immediately addressed. Lauren Nicole, the new manager of Sawhill, was now faced with having to resolve another service problem. Sawhill provided a clean towel to each member upon entering the women’s or men’s locker room. However, the facility had been regularly running out of clean towels for some time. Over the past month, members have complained loudly that something had to be done because they were tired of waiting for clean towels.