1. What keeps an organization from seeing the brutal facts? What kinds of systems could you design to overcome these obstacles?
2. What was your action plan following your reading of the A case?
3. What was Ridge's strategy? How did he implement his strategy?
4. How well does Garry Ridge exhibit the characteristics of innovative leaders mentioned in the text?
5. What kind of learning systems did your previous employer utilize? How effective were they?
6. Will Ridge's efforts revitalize this company?
7. What do you think about the statement 'learning is the only source of sustainable competitive advantage?'