1. Which of the following statements is not true?
A. Mail-order companies must ship a product within the time stated.
B. If no time is stated, the mail-order company must ship within 30 days.
C. If a company cannot ship a product when promised, the company must cancel the order unless the customer indicates he wants the item.
D. If a company cannot ship the product within 30 days of the original shipping date, the company must cancel the order unless the customer indicates he still wants the item.
E. Each time the shipping date changes, the company must notify the customer.

2. If you receive a product in the mail that you did not order:
A. You must pay for it or return it.
B. You must pay for it only if you use it.
C. You must throw it away.
D. It is a gift to you.
E. You must pay for it but the company must reimburse you for postage.

3. Zach sells Cutco Knives door to door. Which of the following statements is not true?
A. The buyer has three days to cancel the order.
B. Zach must tell the buyer of her rights.
C. Zach must give the buyer a written notice of her rights.
D. The seller can cancel orally or in writing.
E. If the seller cancels, Zach must return her money within 10 days.

4. Depending on state law, if a lender violates the usury laws, the borrower could possibly be allowed to keep:
I. The interest that exceeds the usury limit
II. All the interest
III. All of the loan and the interest
A. I, II, and III
B. Only I
C. Only II
D. Only III
E. Neither I, II, nor III

5. Jodie is upset because her credit card bill shows a charge of $39 to a pornographic Web site that she never visited.
Under the FCBA:
A. She should call the credit card company to tell them that this charge is wrong.
B. She should call her parents to let them handle the problem.
C. The credit card company has 90 days to respond to a complaint by Jodie.
D. The credit card company has the right to close out her account until the dispute is resolved.
E. The credit card company must investigate a complaint and respond within 90 days.