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business
business communication

Questions and Answers of Business Communication

Prepare a line chart showing the sales of Sidekick Athletic Shoes, Inc., for these years: 2013, $6.7 million; 2012, $5.4 million; 2011, $3.2 million; 2010, $2.1 million; 2009, $2.6 million; 2008,
Select a business topic that interests you. Prepare a bibliography of at least five current magazine or newspaper articles, three books, and five online references that contain relevant information
Younger workers who grew up with digital technology are spearheading a new trend in business. They are bringing their tech savvy to the table, and, as a result, wikis, blogs, and other new
U.S. businesses are expanding into foreign markets with manufacturing plants, sales offices, and branch offices abroad. Unfortunately, most Americans have little knowledge of or experience with
The competition for consumer film rental dollars is fierce. A 400-employee company, Netflix offers flat rates for DVD and Blu-ray disc rentals by mail. Users can also stream certain movie titles on
Are you tired of hearing that you are spending too much time online? The perception that teens and college students are the biggest consumers of Internet content is intractable-a largely unexamined
Are you a member of the "thumb generation"? Can you work the keyboard of your smartphone faster than most people can speak? The term thumb generation was coined in South Korea and Japan and is
Select four graphics from newspapers or magazines, in hard copy or online. Look in The Wall Street Journal, USA Today, BusinessWeek, U.S. News & World Report, Fortune, or other business news
Prepare a bar chart comparing the tax rates in eight industrial countries: Canada, 33 percent; France, 45 percent; Germany, 41 percent; Japan, 28 percent; Netherlands, 38 percent; Sweden, 49 percent;
Many people have a negative image of business and believe in the cliché that "nice guys finish last." Relate what you read about professionalism in this chapter to this conventional perception.
How can you enhance your face-to-face conversations in the workplace and improve your image as a professional?
List at least eight strategies that will help you to provide constructive criticism on the job.
How can you ensure that your telephone calls on the job are productive? Name at least six suggestions.
List the ethical responsibilities of group members and leaders.
How does professionalism relate to ethics?
Describe the advantages of face-to-face communication as opposed to interactions facilitated by technology such as telephones, e-mail, instant messaging, texting, the Web, social networking sites,
How does conflict develop in teams and at meetings, and how can you address it?
Most workers groan and grumble when they must attend meetings. How can you ensure that the meetings you run are productive?
What do the various definitions of professionalism have in common, and why should you work hard to develop professional traits?
Explain briefly what each of the five synonyms used to describe professional behavior in this chapter means.
What do hiring managers in our knowledge-based economy look for in job candidates?
What is uptalk, and why is it unprofessional? What other poor voice habits can you identify?
The ability to scan articles quickly, summarize them efficiently, and list sources in the correct MLA or APA format will be very useful to you. In your classes and as you continue learning throughout
He introduces himself as a New Hampshire bootmaker, but Timberland CEO Jeffrey B. Swartz is much more. Although he heads a highly successful global company that produces boots and sportswear, he is
As you have learned, facilitating a productive meeting requires skills that may be critical to your career success. Individually or as a team describe how you would deal with the following examples
What soft skills do employers request when they list job openings in your field? Check job listings in your field at an online job board. Visit a job board such as Monster, College Recruiter,
The idea of attending a social business function provokes anxiety in many businesspeople. What should you talk about? What should you wear? How can you make sure you maintain your professionalism? In
No one likes to give it or receive it, but sometimes criticism is unavoidable: Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team
Why should even practiced speakers plan their presentations when addressing a business audience instead of just "winging it"?
Why are analyzing an audience and anticipating its reaction particularly important before business presentations, and how would you adapt to the four categories of listeners?
List suggestions that would ensure that your nonverbal messages reinforce your verbal messages effectively.
How can speakers overcome stage fright? Name six helpful techniques.
"Communicate-don't decorate." This principle is one of 20 rules that graphic designer and educator Timothy Samara discusses in his book Design Elements: A Graphic Style Manual. How could you apply
What are detractors saying about PowerPoint, and why are they condemning it? Can you present a counterargument?
Communication expert Dianna Booher believes that "Humor anchors key points" and "makes your message memorable."19 Discuss the role of humor in business presentations.
How do speaking skills affect promotions and career success?
Why is redundancy-usually condemned in business communication-a smart strategy in organizing the main points in the introduction, body, and conclusion of your presentation?
How can you learn more about an unfamiliar audience before creating your presentation?
Can speaking skills be improved, or do we have to be "born" communicators?
Using an electronic database, perform a search to learn how Fortune magazine determines which companies make its annual lists. Research the following lists. Then organize and present a five- to
Identify ways to improve the design and content of the three slides presented in Figure 12.12. Classify your comments under the following categories:(a) Color choices,(b) Font choice including style
Your boss at the Home Realty Company is interested in learning more about Web conferencing but doesn't have time to do the research herself. She asks you to find out the following:a. In terms of
Watch Don McMillan's now famous YouTube hit "Life After Death by PowerPoint" from 2008 or the expanded version "Life After Death by PowerPoint 2010." Which specific PowerPoint ills is McMillan
What is a customized résumé, and why should you have one?
What is an e-portfolio? How can having one benefit you?
Discuss the advantages and disadvantages of using video résumés and other creative but unconventional job application strategies.
Why is searching for a job both exhilarating and intimidating? How can you overcome feelings of intimidation?
Is it easier to search for a job by visiting online job boards or by networking? Which method do you think is more successful?
Job candidate Karen is an older job seeker who is worried that her age will hurt her during her job search. While preparing her résumé, she has decided to omit the year she graduated
What employment trends are occurring in the workplace today?
What are some tips you should follow to ensure a safe and effective online job search?
Even with the popularity of online job-search sites, traditional job-search techniques are still important. What are some traditional sources for finding jobs?
The following cover letter accompanies Heather Martinez's résumé (Activity 13.1). Analyze each section of the following cover letter written by Heather and list its weaknesses. Your
In an e-mail or a memo addressed to your instructor, answer the questions in the section "Identifying Your Interests and Goals" at the beginning of the chapter. Draw a conclusion from your answers.
Why do you think so many employers search for information about job applicants online using Google, Facebook, Twitter, and other online tools? Do you think these kinds of searches are ethical or
Name at least five techniques that allow you to prepare for and practice before an important interview.
What are situational and behavioral interview questions, and how can you craft responses that will make a favorable impression on the interviewer?
How can you show courtesy after the interview and restate your interest in the job?
If you receive a job offer, why is it important to write an acceptance message, and what should it include?
What can you do to appear professional when a potential employer contacts you by phone for a screening interview or to schedule a job interview?
Why is it a smart strategy to thank an interviewer, to follow up, and even to send a rejection follow-up message? Are any risks associated with this strategy?
Should you try to inflate your previous salary in a job interview to receive a higher offer if, for example, you believe you were worth more than what you were paid or if you were about to get a
What are stress interviews, and what purpose do they serve? How can you shine in a stress interview?
What are success stories, and how can you use them?
What is digital dirt, and what should you do to clean it up during the employment process?
Behavioral interview questions are increasingly popular, and you will need a little practice before you can answer them easily. Use your favorite search tool to locate lists of behavioral questions
How do the current economic problems reflect the changes and challenges of the 4th Industrial Revolution?
What are the implications of the 4th Industrial Revolution to current notions of economic freedom?
In the economic environment of the techno sphere, should governments estimate performance with monetary aggregates, like GDP, or sustainability and stability, like human development or happiness?
Working in the techno sphere signals the increasing likelihood of working alongside ever-smarter machines. Some advise workers to complement, not compete with, AI-powered machines. How would you do
Who will likely benefit more from the 4th Industrial Revolution: developed, developing, or emerging economies?
If the United States were to permit importation of lower cost pharmaceuticals from abroad, should this importation apply to all foreign countries or a limited number? If a limited number, which
If the United States were to permit importation of lower cost pharmaceuticals from abroad, should this apply to all pharmaceuticals or just to some? If just to some, what criteria should be used?
If pharmacies were allowed to import less costly drugs from abroad, should regulations be put into effect to pass on some/all cost savings to consumers? If so, what should they be?
What can a local retailer like Comerci do to compete against Walmart?
How can NAFTA be beneficial to suppliers of Walmart?
In the case of Allergan and Pfizer, there are two sovereign powers in play - Ireland and the United States. Why was Ireland interested in letting the inversion take place, and why was the U.S.
In what ways are tax inversions beneficial to both the United States and the host country of the inversion?
Given the downturn in the economy in Hong Kong and China, what do you think Prada's future is in the region?
Explain what Borderfree does. Why would an SME find that appealing?
Borderfree's clients expect it to be knowledgeable about the key markets in which they operate and to be able to advise on how to prioritize, budget, and compete. How does Borderfree make that happen?
Borderfree promises to help its partners drive international growth. What sorts of marketing and sales techniques help it do so?
Many airlines have sometimes been no more than marginally profitable. Is this such a vital industry that governments should intervene to guarantee survival? If so, how?
Explain how Johnson & Johnson makes its structure, systems, and culture work in synchronicity.
The chapter explains five international marketing orientations. Which one applies most to Tommy Hilfiger? Explain why.
Initially, Grameen Danone Foods JV was expected to make a profit by 2012. Although no official numbers are published, it seems that they had not reached that point by 2016. Should Danone continue to

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