Calls arrive at a rate of 150 per hour to the 800 number for the Lands Beginning
Question:
a. On average, how many customers are waiting on hold at any point in time?
b. What is the probability that a customer will receive a busy signal?
c. If the number of operators plus the number of calls placed on hold cannot exceed 40, how many operators should the company employ?
d. If the company implements your answer to part c, on average, how many customers will be waiting on hold at any point in time and what is the probability that a customer will receive a busy signal?
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Related Book For
Spreadsheet Modeling & Decision Analysis A Practical Introduction to Management Science
ISBN: 978-0324656633
5th edition
Authors: Cliff T. Ragsdale
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