Consider the number of customer complaints as a measure of customer satisfaction. How does this measure customer

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Consider the number of customer complaints as a measure of customer satisfaction. How does this measure customer satisfaction? How does it fail to measure customer satisfaction?

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Fundamentals of Cost Accounting

ISBN: 978-0077398194

3rd Edition

Authors: William Lanen, Shannon Anderson, Michael Maher

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Question Posted: Apr 26, 2012 04:42 AM

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Consider the number of customer complaints as a measure of customer satisfaction. How does this measure customer

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Fundamentals of Cost Accounting

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