Consider your school (university or college) as a production system in which the final product is a graduate. For this system:
a. Define quality from the producer’s and customer’s perspectives.
b. Develop a fitness-for-use description for final product quality.
c. Give examples of the cost of poor quality (internal and external failure costs) and the cost of quality assurance (prevention and appraisal) costs.
d. Describe how quality circles might be implemented in a university setting. Do you think they would be effective?