Explain what is meant in service design by the moment of truth.

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Explain what is meant in service design by the “moment of truth.”

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Operations management

ISBN: 978-0132163927

10th edition

Authors: Jay Heizer, Barry Render

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Question Posted: Jul 15, 2013 04:46 AM

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Explain what is meant in service design by the moment of truth.

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Moments of truths are those brief periods of communication betwee...View the full answer

Operations management

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