If you must deny the claim of a customer who is clearly at fault, should you respond

Question:

If you must deny the claim of a customer who is clearly at fault, should you respond by putting the blame squarely on the customer?

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Business Communication Process and Product

ISBN: 978-0324542905

6th Edition

Authors: Mary Ellen Guffey

See More Books

Question Posted: Jan 19, 2012 04:39 AM

See More Questions

6) In the second quarter of 2020, real GDP was $17.282 trillion, while potential GDP was $19.204 trillion. The calculation for the output gap for that quarter is 6) A) $1.922 trillion. B) -10%. C)...
Your company has a customer who is shutting down a production line, and it is your responsibility to dispose of the extrusion machine. The company could keep it in inventory for possible future...
You are not at fault in a car accident that causes you total damages for injuries and lost employment in the amount of $550 000. If you have under insured motorist coverage and the other driver who...
The three courses below represent a polygon. They are consecutive azimuths measured clockwise from North in DMS. Course A to B: 55-35-21 Course B to C: 175-48-19 Course C to A: 293-22-28 Choose the...
An engine does 18 500 J of work and rejects 6550 J of heat into a cold reservoir whose temperature is 285 K. What would be the smallest possible temperature of the hot reservoir?
In the classic business movie Office Space, watch Scene 13, Flair. This communication does not go very well. Identify the communication barriers in this scene.
Consider Example 3.5. For each of the 10 boys, we randomly assigned the left or right sole to material A and the remaining side to B. Use $R$ 's sample function to simulate a treatment assignment....
The SEC Form 10-K of Google is reproduced online at www.wiley.com/college/pratt. REQUIRED: Review the Google 10K, and answer the following questions: a. What percentage of Googles total assets were...
Activity Optomistic Most Likely Pessimistic Critical A 4 6 9 no B 2 3 9 Yes C 12 14 15 YES D 10 28 29 NO E 3 4 5 Yes F 2 4 6 Yes What is the expected Project Completion time? ...
Investment X offers to pay you $4,350 per year for nine years, whereas Investment Y offers to pay you $6,900 per year for five years. Which of these cash flow streams has the higher present value if...
Identify a process used by a majority of business professionals in resolving problems with disappointed customers.
List four goals a writer seeks to achieve in writing messages that deny credit to prospective customers.
At the surface of a freshwater lake the air pressure is 1.0 atm. At what depth under water in the lake is the water pressure 4.0 atm?
You operate an all-equity financed company in perfect markets and generate a net operating profit of $450,000. Your firm has just sold $1.8 million worth of 4% coupon rate bonds and plans to use the...
When real GDP declines during a recession, what typically happens to consumption, investment, and the unemployment rate?
What would you do to make the performance appraisal debriefing more comfortable and less confrontational for your employees? How do you think this would help?
At the beginning of the year you invest $40,000 of your own money plus $40,000 that you borrowed at 6% interest to purchase $80,000 worth of GoFast stock, which earns a return of 13%. You pay taxes...
Which of the solutions to performance appraisal problems would you implement first if you were in charge? Second? Why?
You are tasked with analysing the last 2 years of accounts of a global mining firm. A simplified statement of financial position and income statement are provided below. 1. Using the information...
What is the amount of total interest dollars earned on a $5,000 deposit earning 6% for 20 years?
One hundred healthy mice were weighed at the beginning of an experiment with the following results: (A) Construct a frequency and relative frequency table using a class interval of 2, starting at...
Situational interview questions can vary widely from position to position. You should know enough about a position to understand some of the typical situations you would encounter regularly. Use your...
Situational interview questions can vary widely from position to position. You should know enough about a position to understand some of the typical situations you would encounter regularly. Use your...
As you prepare for your interview by learning about the company and the industry, don't forget a key component of interview success: creating a favorable first impression by wearing appropriate...
Prepare a short report for David on the financial analysis completed. Your report should include: The results of your analysis Your recommendation based on the required rate of return, if the...
Michelle is a 47-year old woman who has not been to see any healthcare provider since the birth of her third child 6 years ago. She is considering making an appointment to discuss medical options for...
The starting salaries of recent graduates and their majors in college were surveyed. Specifically, 300 graduates were included in the survey. You conduct a test to determine whether majors and...

If you must deny the claim of a customer who is clearly at fault, should you respond

Question:

Step by Step Answer:

Even when customers a...View the full answer

Business Communication Process and Product

Students also viewed these Business Communication questions