In messages to customers, what's wrong with words such as complaint, criticism, defective, failed, mistake, and neglected?

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Business Communication Process and Product

ISBN: 978-1111951887

7th edition

Authors: Mary Ellen Guffey, Dana Loewy

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Question Posted: Sep 20, 2017 10:34 AM

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In messages to customers, what's wrong with words such as complaint, criticism, defective, failed, mistake, and neglected?

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These words are not positive and impose a negative outlook on the ...View the full answer

Business Communication Process and Product

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