It is estimated that .52 percent of the callers to the Customer Service department of Dell, Inc.

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It is estimated that .52 percent of the callers to the Customer Service department of Dell, Inc. will receive a busy signal.
What is the probability that of today's 1,400 callers at least 5 received a busy signal? Use the poison approximation to the binomial.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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