Many fast-food restaurants compete on lean business concepts. Match each of the following activities at a fast-food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept.
_______ 1. Courteous employees
_______ 2. Food produced to order
_______ 3. New product development
_______ 4. Clean tables and floors
_______ 5. Orders filled within three minutes
_______ 6. Standardized food making processes
_______ 7. Customer satisfaction surveys
_______ 8. Continually changing menus
_______ 9. Drive-through windows
_______ 10. Standardized menus from location to location
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)