MULTIPLE CHOICES
1. The typical American citizen prefers to stand approximately 18-36 inches away from a person with whom he/she is having a conversation. This is an example of:
a. Selective perception
b. Decoding
c. A cultural set
d. Intentional verbal stimuli
2. Which of the following is a communication channel?
a. Decoding
b. Telephone
c. Perceptual filters
d. None of the above
3. At his annual performance evaluation, Bob's supervisor gave him direct feedback on some of his strengths and weaknesses. This is an example of:
a. Classical conditioning
b. Upward communication
c. Lateral communication
d. Downward communication
4. A memo posted by Joan, the supervisor, advising that there would be no layoffs at the company was widely ignored by her employees due to a rumor circulating that at least 50 people were going to be let go. This is an example of:
a. Upward communication
b. The grapevine effect
c. Equity theory
d. Feedback
5. Which of the following is not a potential barrier to effective communication?
a. Semantic problems
b. Selective perception
c. Filtering
d. None of the above
6. Purposefully attending to one portion of a message and ignoring the rest of the message is called:
a. Attention deficit disorder
b. Selective perception
c. Semantic problems
d. None of the above
7. Which of the following are components of creating a supportive communicative climate?
a. Demonstrated empathy
b. Trying to hear all sides of a debate
c. Promoting equality across and within levels of an organization
d. All of the above