On a Sunday afternoon at a hospital in the Pacific

On a Sunday afternoon at a hospital in the Pacific Northwest, computers became sluggish, and documents would not print. Monday morning, the situation became worse when employees logged on to their computers. Even stranger things happened—operating room doors would not open, pagers would not work, and computers in the intensive care unit shut down. By 10:00 A.M., all 50 IT employees were summoned. They discovered that the hospital was under attack by a botnet that exploited a Microsoft operating system flaw and installed pop-up ads on hospital computers. They got access to the first computer on Sunday and used the hospital’s network to spread the infection to other computers. Each infected computer became a zombie that scanned the network looking for new victims. With the network clogged with zombie traffic, hospital communications began to break down. The IT staff tried to halt the attack by shutting off the hospital’s Internet connection, but it was too late. The bots were inside the hospital’s computer system and infecting other computers faster than they could be cleaned. Monday afternoon IT figured out which malware the bots were installing and wrote a script, which was pushed out hourly, directing computers to remove the bad code. The script helped to slow the bots down a bit.
a. What could the hospital do to stop the attack and contain the damage?
b. Which computer fraud and abuse technique did the hackers use in their attack on the hospital?
c. What steps should the hospital have taken to prevent the damage caused by the attack?