One aspect of facilities layout for McDonald’s is that when customers come into the building, they can line up in one of several lines and wait to be served. In contrast, customers at Wendy’s are asked to stand in one line that snakes around the front of the counter and to wait for a server to become available.
Required
(a) What is the rationale for each approach?
(b) Which approach do you favor from
(1) A customer’s perspective and
(2) Management’s perspective? Explain.