Read the referenced article that fully describes the management science study summarized in the application vignette presented
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ATT uses a discrete event simulation model to simulate inbound call centers The call processing simu...View the full answer
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Related Book For 
Introduction to Management Science A Modeling and Cases Studies Approach with Spreadsheets
ISBN: 978-0078024061
5th edition
Authors: Frederick S. Hillier, Mark S. Hillier
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