Revise the attached, poorly written claim letter. Follow the Block with Mixed Punctuation letter style sheet.
Be sure to use the 3x3 process and related course resources as you prepare your revision.
Mr. John Lear
Regional General Manager
Apex Car Rentals
4510 Cyprus Street
Denver, CO 80246
Dear Mr. Lear:
We are asking you to help us retrieve $60 from your Colorado Springs Airport location. This amount covers taxes and surcharges that were omitted from a recent refund of $180 to our corporate account. We have had difficulty reaching the local manager, apparently the only one who could authorize such transactions.
On August 15 a colleague and I received a free navigation device with our car rental because we were forced to wait for an hour before being assigned a car. Unfortunately, the GPS was defective, causing us further delay until a replacement was located.
Much to our surprise, the rental car bill later showed the full charge of $180, plus tax. Over the next three weeks we had trouble contacting the manager to issue the refund. We spoke to various employees in Colorado Spring and in your corporate office, but to no avail. Finally, after threatening to keep calling until he spoke to me, I coaxed the Colorado Springs manager to the phone. He promised to credit the cost of the navigation device to our account.
When we checked our account statement, we noticed that the manager had forgotten to add $60 in taxes and surcharges that had also been assessed for the GPS. We are asking that you use your influence to issue the credit to our account, given our problematic communication with your Colorado Springs branch.
Enclosed are copies of the signed rental agreement listing the complimentary GPS and the bill that includes the charges of $180 plus $60 in taxes for the device. Our corporate account number is 3053-359-797.
We are a new business customer and, despite this experience, would like to use your agency for future car rentals because of your competitive rates.
Sincerely,