Sharon Gillespie, John Jensen, and Laura Cho have been close friends for years. About two years ago they formed a partnership to build Web pages for small entrepreneurs who want to expand their businesses. Sharon, John, and Laura are experts at what they do. However, their partnership has not been very successful and is not growing. John is in charge of finding and dealing with customers and handling the necessary paperwork. Both Sharon and Laura build the Web pages for their customers.
1. What conditions existed before the partnership was formed that gave rise to this problem?
2. How important are the skills and personalities of the partners to the formation of a successful partnership?
3. Can Sharon's attitude toward customers somehow be changed? If so, how?