Over a 24-hour period, observe and record oral and written communication that you would classify as negative messages because they are unpleasant, disappointing, or upsetting to the receiver. Record the delivery mode of each message, the wording of the message, and whether it followed the direct or indirect plan. Report your list in class for discussion and analysis, rating the effectiveness of each message and justifying the reason for the rating. (Objectives 1, 2, 3, 5, and 6)