a. What are service level agreements?

6a.) Guarantees for quality of service are called ________.

a. QoS

b. QoS metrics

c. SLAs

d. QoS guarantees

b. Does an SLA measure the best case or the worst case?

6b.) An SLA should specify the ________.

a. Best case

b. Worst case

c. Both A and B

d. Neither A nor B

c. Would an SLA specify a highest speed or a lowest speed?

6c.) An SLA for speed should specify a ________.

a. Maximum speed

b. Minimum speed

c. Both A and B

d. Neither A nor B

d. Would an SLA specify a highest availability or a lowest availability?

6d.) An SLA for availability should specify a ________.

a. Maximum availability

b. Minimum availability

c. Both A and B

d. Neither A nor B

e. Would an SLA specify highest latency or lowest latency?

6e.) An SLA for latency should specify a ________.

a. Maximum latency

b. Minimum latency

c. Both A and B

d. Neither A nor B

f. Would an SLA guarantee specify a highest jitter or a lowest jitter?

6f.) An SLA for jitter should specify a ________ .

a. Maximum jitter

b. Minimum jitter

c. Both A and B

d. Neither A nor B

g. What happens if a carrier does not meet its SLA guarantee?

6g.) If throughput falls substantially below a QoS guaranteed speed, the ISP ________ .

a. Always pays a penalty

b. May pay a penalty

c. Does not pay a penalty

d. May renegotiate the QoS guarantee for speed

h. If carrier speed falls below its guaranteed speed in an SLA, under what circumstances will the carrier not have to pay a penalty to the customers?

i. Does residential ISP service usually offer SLA guarantees? Why or why not?

6i.) ISPs usually offer QoS guarantees to ________ .

a. Residential customers

b. Business customers

c. Both A and B

d. Neither A nor B

j. A business has an Internet access line with a maximum speed of 100 Mbps. What two things are wrong with this SLA?