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managerial communication strategies
Questions and Answers of
Managerial Communication Strategies
Think of a situation where little audience information is available. What can be done in this situation?
List and discuss at least five items in an audience analysis.
Give an example in which each member of an audience may be trying to obtain a different goal from the same presentation.
Give several examples of disruptive behavior that you have observed in a meeting, and explain how they should have been controlled.
Give an example in which you observed a poor physical arrangement for a meeting. What was wrong with the arrangement? How could it have been improved?
ServeNow is a grocery store chain that has seven stores in the southeastern United States. ServeNow’s strategy is to target smaller towns (under 50,000 population) so it can become the dominant
Provide an example in which the communication technology did not greatly affect the propinquity between you and another communicator. Now give an example in which it did affect the propinquity
Give an example in which you were forced to communicate with a reduced bandwidth when you would have preferred a broader bandwidth.
Give an example of status distorting the communication process.
Explain why a sensitive message should be sent on a medium with a wide bandwidth. Why would a contemporary manager be tempted to use a medium with a narrow bandwidth for a sensitive message?
Describe several examples in which you believe that a communication medium was chosen for symbolic reasons.
Investigate the certificates, specializations, programs, and clubs available at your school aimed at expanding your global horizons.
What is the best medium for sending a highly sensitive message to a subordinate in the same city as the manager? Explain your answer.
Why do you believe that some people suffer from greater technophobia than others? Do you have any technophobia in certain situations? Explain.
Cite an example of how communication technology has changed your activity as a student.
Give an example not presented in the book that demonstrates how communication technology has advanced in the past five years. How has this technology affected the management process?
Cite several examples of critical errors in communication that you have observed. How could they have been avoided?
When you start to feel yourself becoming emotional at work, what are some strategies you use to keep your emotions under control?
Give an example of a situation where two written messages on the same topic may have to be different to meet the needs of two different audiences.
Breakdowns in the written process are less difficult to locate than are breakdowns in the oral process. Discuss this statement.
What are some advantages of written over oral communication?
Jessica Dunham paced as she spent the last few moments before her board presentation, trying to calm down. She had prepared a PowerPoint presentation and had practiced many times. It was no different
Give an example of a presentation you observed where the question-and-answer period was poorly managed. What errors were made?
Discuss some of the rules of thumb for a visual aid. Give an example of an effective visual aid and of an ineffective visual aid.
Which of the approaches discussed in Question 4 is more likely to rely on facts and which is more likely to use opinions?
Explain the three major organization patterns for persuasive speaking. Identify three different situations and the appropriate presentation plan.
Waith Manufacturing Company’s data processing department was preparing to implement a new computerized production information system at its new Madison plant. The project was divided into two
Jerry Blaire is the regional manager of a national electronic franchise retail store. This franchise has over 200 locally owned stores throughout the eastern United States. As the regional manager,
Team Green was ecstatic. Their analysis of the firm's latest investment projects had been chosen over the Blue and Red teams yet again, for the sixth time in a row. The competition, the brainchild of
Do you think there will be more or fewer meetings in the future? Why?
Briefly explain three strategies for reaching decisions in a meeting. What factors should be considered when determining which approach should be used?
What are the possible seating arrangements for a meeting? When should each be used?
How should an agenda be used? What are the major components of an agenda?
Obviously no correct size exists for a group. What are the limitations of a group that is too small? Too large? Give an example of a group that may be too large.
What major considerations should be reviewed when determining who should be included in a meeting?
What are symptoms of group-think, and how can you ensure group-think will not become a problem in your meeting?
What are the major advantages and disadvantages of a group? Present a situation in which it would be a good idea to use a group and one in which a group would not be a good idea.
Bill Emory is the operations vicepresident of a large banking firm in California that has 48 branch operations. These operations vary from drive-in facilities with 10 employees to larger facilities
Jamal Wright arrived at the office a bit late on Monday morning, around 9:45. He had been invited to speak at the Miami Chamber of Commerce breakfast as the chief operating officer for InterWorld
Coleen cheered as she completed the last of her attachments for the report, a last-minute request before the weekend; a fair-weather Friday, one that she was eager to begin, since she had made plans
Speculate on the reasons why complex information is not necessarily better communicated in a face-to-face format.
What are the disadvantages of categorizing messages in the discussion on matching technology with the message?
Describe a situation that may be stressful for you and how this may alter your communication style.
Jane Rye is a student of advertising at StateUniversity and will graduate at the end of the next term. She had a part-time job in the sales department at a local television station. When hired, Rye
The Finance Investment Company is located in Houston, Texas. The company is only two years old, but it has made the headlines in regional magazines as “the company to watch.” It is staffed with
Mitch Finley, a 29-year-old with a degree in finance, began working as a loan officer at a bank two years ago. Later, he began consulting for other businesses in financial planning. His career goal
Ben knocked on the door of Nancy Kerr, his supervising director. “Come in,” Nancy said, and Ben entered. He was frustrated, and his demeanor reflected it.“I need to talk to you about
Give an example of polarization that you have observed.
Give an example of nonverbal communication that you have observed in a written message and another in an oral message.
Identify some cultural differences between people who work in a hospital and a manufacturing plant.
List several words that you use all the time that others may not use or that they pronounce differently.
Give an example of a channel. What channel is used by a restaurant to tell you the price of a meal?
Why is the circle used for the model of communication? What is meant by communicating to someone and not with someone?
In the spring of 1992, Ignacio Lopez de Arriortua hit Detroit like a storm. General Motors was in trouble and needed help, so the company’s president appointed Lopez as the vicepresident of global
Clarence opened a farm supply store in Montana during the early 1900s. His neighbors in the county were also his customers. Every person who walked into his store felt comfortable. In fact, they
A historian has said this about Gen. George A. Custer: “Generals who led men were rare; generals who won battles were rarer.It is no wonder that he was idolized from President Lincoln down.All the
Chris smiled as he received the analysis packet from his supervisor. He worked from home three days a week, and when he received an assignment he did not know how to analyze, he would call one of his
Describe a situation that may have caused a manager to be unethical in which the problem was more one of poor communication than ethics.
Give a specific example in which a demand for greater quality also increases the demand for more efficient communication.
Why do you think that men and women may have difficulty communicating with each other?
In which ways do you believe that women communicate differently than men?
This textbook states that it is not possible to review all contingencies. Elaborate on this statement.
Provide an example in which you have seen a manager attempt to empower employees.
How does the behavioral approach differ from the contingency approach to management communication?
Because you are reading this book, you are probably taking a course at a university. Does the university use the gangplank theory to any extent? Explain.
Discuss the statement “Most attempts to improve management communication are really attempts to improve manipulation of employees.”
Briefly explain each of the strategies of conflict resolution as presented in Figure 10-3.
What are two possible causes of felt conflict?
Why can undetected latent conflict be potentially dangerous? Give a specific example.
Why can conflict be potentially beneficial?
What are the four axioms of conflict according to Watkins? How is each related to communication?
What is your definition of conflict?
Give an example in which selective attention has resulted in a conflict.
A $245 million stretch of blacktop intended to be the signature goodwill gesture from the American people to the Indonesian survivors of the 2004 tsunami instead became a parable of the problems of
You are a human resources training specialist working for a large automaker. Your company will soon complete construction of a plant in Sonora, Mexico. This plant will specialize in the production of
Bryan Kilter opened the e-mail from his Chinese supplier. It seemed to be a request to alter some of the garment patterns currently in Kilter Fashions’s standard inventory items. Bryan was becoming
Besides the examples provided in the chapter, are you familiar with any other gestures that are interpreted in a different way in other parts of the world?
If English is the dominant international language of business, why should you learn a foreign language in preparation for an overseas assignment?
Give examples of major differences between two cultures that would seem to contradict the universality myth.
React to this statement by an international businessperson: “I’m trying to bring some conveniences and comforts and some progress to these people. If they want these things, they are going to
Do you believe the global village concept has been realized? If you do, why? If you don’t, given the nature of developments in the world today, do you have an idea of when we might see the fruition
Art Margulis is the 45-year-old director of marketing research for a Fortune 500 consumer products company. He joined the firm 19 years ago after he received his MBA with a marketing emphasis.
Hanna Jenson recently applied for a position that involves supervising the work activities of a large comprehensive insurance company. She has just received a letter notifying her to report for an
Julie D’Souza was a recent hire of Mantle Data, Inc. She was distressed as she walked toward the office of her supervisor. She had experienced some strange interactions with one of her male
If possible, observe the nonverbal signals of two individuals at opposite ends of the same organization as they interact with each other and with their closest peers. As you do so, what differences
Subtly test the dynamics of the personal space zones during the next few days and record the reactions of the other parties.
During the next few days, watch for signs of nonverbal leakage of deception on television.
Over the next few days, observe and compare the differences, if any, between the sitting behaviors of men and women in public situations (for example, in offices, classrooms, or public
Samuel Jones has worked diligently for his supervisor, Donnell, during the past three years in the accounting department of a local bank. During the period, he has never been reprimanded for any of
Jack Simpson, newly appointed human resources director for Geridan Contracting Corporation (GCC), had had an unusual morning. First on his agenda was an exit interview with Maria Johnson, the company
Kay Kern is the director of the corporate safety department for a large, multiplant manufacturing company in the Midwest. The company has six major manufacturing plants, and each has its own
Stacy Rollins was pensive as she waited for her interview with an investment banking firm. She felt well prepared because she had summarized all of her critical information into her résumé, which
Create a list of behavioral questions you would ask when interviewing applicants for a position teaching business communication.
Explain how the time and timing are important in the employment interview.
What should you consider when thinking about taking notes during an interview? What are your personal reactions to taking notes in an interview?
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