The 21st annual J.D. Power and Associates customer satisfaction survey, the Automotive Performance, Execution and Layout (APEAL)
Question:
The 21st annual J.D. Power and Associates’ customer satisfaction survey, the Automotive Performance, Execution and Layout (APEAL) StudySM, measures owners’ satisfaction with the design, content, layout, and performance of their new vehicles. A file titled APEAL contains the satisfaction ratings for 2015 for each make of car.
a. Using Excel, construct a histogram that has class widths of 15 for the APEAL ratings.
b. The industry average APEAL rating was 790 for 2008. What do the 2015 data suggest in terms of the relative satisfaction with the 2015 models?
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a b The 2015 average is 798 which exceeds the 2008 average of 790 Thi...View the full answer
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