1. Provide an example of an incident that you have experienced that was rude and discourteous, displaying a lack of regard for others. This can be an example you or another person at work or school experienced.

2. How did the experience of incivility (previously described) make you feel? What did you do about it?

3. Which sources of workplace incivility do you feel is most harmful and why (supervisors, coworkers, or customers)?