1. If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?
(a) Teach managers to better plan, organize, lead, and control
(b) Give workers better technology
(c) Promote only the best workers to management
(d) Find ways to improve total quality management
2. When a worker has a family, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?
(a) She isn’t treated as an adult at work.
(b) Managers are using Theory Y assumptions.
(c) Organizational subsystems are inefficient.
(d) She doesn’t have the right work skills.
3. management assumes people are complex, with widely varying needs.
(a) Classical 

(b) Neoclassical
(c) Behavioral 

(d) Modern
4. Conflict between the mature adult personality and a rigid organization was a major concern of .
(a) Argyris 

(b) Follett
(c) Gantt 

(d) Fuller