19. Develop a 10-question structured interview form Ron Brown’s service center managers can use to interview experienced technicians.

Jim Bandag took over his family’s auto supply business in 2012, after helping his father, who founded the business, run it for about 10 years. Based in Illinois, Bandag employs about 300 people, and distributes auto supplies (replacement mufflers, bulbs, engine parts, and so on) through two divisions, one that supplies service stations and repair shops, and a second that sells retail auto supplies through five

“Bandag Automotive” auto supply stores.

Jim’s father, and now Jim, have always endeavored to keep Bandag’s organization chart as simple as possible. The company has a full-time controller, managers for each of the five stores, a manager who oversees the distribution division, and Jim Bandag’s executive assistant. Jim (along with his father, working part-time) handles marketing and sales.