The marketing department of a large organization is interested in being responsive to its customers’ needs. Accordingly, each week it monitors the number of complaints

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TABLE 8-38 Passenger Satisfaction Survey in Airline Number Checking "Outstanding" or Number Checking "Outstanding" or "Good" Number Number Week Responded "Good" Week Responded 80 65 14 135 105 2 110 80 15 125 90 3 250 210 16 150 118 4 150 130 17 100 82 5 90 70 18 110 75 100 85 19 85 64 7 140 108 20 140 114 202 184 8 220 21 165 122 9 200 22 185 148 10 180 140 23 130 105 11 70 55 24 125 114 12 95 70 25 120 105 13 115 82