Ganymede University (GU) is one of the three largest universities in Teeland, which has eight universities in total. All of the universities are in the public sector. GU obtains the vast majority of its revenue through government contracts for academic research and payments per head for teaching students. The economy of Teeland has been in recession in the last year and this has caused the government to cut funding for all the universities in the country. In order to try to improve efficiency, the chancellor of the university, who leads its executive board, has asked the head administrator to undertake an exercise to benchmark GU?s administration departments against the other two large universities in the country, AU and BU. The government education ministry has supported this initiative and has required all three universities to cooperate by supplying information.The following information has been collected regarding administrative costs for the most recent academic year:

The key drivers of costs and revenues have been assumed to be research contract values supported, student numbers and total staff numbers. The head administrator wants you to complete the bench-marking and make some preliminary comment on your results.

Required:(a) Assess the progress of the bench-marking exercise to date, explaining the actions that have been undertaken and those that are still required.(b) Evaluate, as far as possible, Ganymede University?s bench marked position.

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GU AU BU $000 $000 $000 Research contract management laboratory management Teaching facilities 14430 14574 14719 41810 42 897 42646 26993 27 263 26723 management Student support services 2002 2022 2132 Teachers' support services Accounting 4005 4100 4441 1614 1611 1571 1236 1203 1559 Human resources IT management 6471 6187 6013 16 095 General services 17049 18644 115610 115912 118488 Total Drivers: 22 783 Student numbers 28 394 29061 Staff numbers 7920 7709 8157 $m 185 167 152 Research contract value