He is a good customer, Helen, so make him happy and ignore the rule and give him

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He is a good customer, Helen, so make him happy and ignore the rule and give him cash refund without the sales receipt.


Identify which organizational principle or principles are represented by each statement.

A. Unity of command and direction

B. Chain of command

C. Span of management

D. Division of labor

E. Coordination

F. Balanced responsibility and authority

G. Delegation

H. Flexibility

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Management Fundamentals

ISBN: 9781544384191

9th Edition

Authors: Robert N. Lussier

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