“No. I didn’t know anyone was swearing because I don’t spend much time in the ops department. But I’ll look into it.”

Identify the response style exemplified in each statement.

A. Advising

B. Diverting

C. Probing

D. Reassuring

E. Reflecting

Betty Sue: Katniss, Do you have a minute to talk?

Katniss: Sure, what’s on your mind?

Betty Sue: Being the AD [athletic director], you know that I use the weight room after the football team. Well, my track team has to return the plates to the racks, put the dumbbells back, and so forth. I don’t get paid to pick up after the football team. After all, they have the use of the room longer than we do. I’ve complained to Usain [the football coach], but all he says is that’s the way he finds it, or that he’ll try to get the team to do a better job. But nothing happens