You are a human resources training specialist working for a large automaker. Your company will soon complete construction of a plant in Sonora, Mexico. This plant will specialize in the production of your very popular subcompact, the Chaperone. Initially, all the new plant’s management will be transferred from various locations in the United States. Later, supervisors will be promoted from the ranks of the Mexican nationals hired to work on the production line. It is hoped that many of these supervisors will eventually rise to the ranks of at least middle management. The company now faces a twofold problem, however. First, it needs to identify the criteria used to select the managers who are going to be transferred from the United States to the Sonora plant. Second, it needs to train them to function in a different culture. Because you earned an international business certificate along with your degree in human resources management, your boss has decided that this job is right for you. She believes this to be true even though your familiarity with Mexico is limited to two coastal vacations there three and four years ago. She wants a three-page proposal, in memo form, on her desk in two days. The first page should cover the criteria to be used in selecting the managers to be sent to Sonora. She notes that you needn’t bother with their technical expertise. Others will screen the candidates on that basis. You should instead focus on the qualifications they should have to be good intercultural managers and communicators and how the company should assess those qualifications. The remaining two pages of the memo should outline the training program through which the transferees would go. This program will have to cover, at a minimum, language training, the larger cultural variations, nonverbal sensitivity, managerial philosophies, and organizational cultures in the two countries.

1. Write a memo that will establish the foundation for success in this international venture. Your selection criteria should single out the candidates with the greatest potential for success. Your training program should then ensure the likelihood that they will achieve that success.