Select a retail store you are familiar with such as a grocery store, J. Crew, Macys, Best

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Select a retail store you are familiar with such as a grocery store, J. Crew, Macy’s, Best Buy, Target, etc., and identify what might be considered as “defects” in their processes and how improvement might be measured.

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Operations and Supply Chain Management

ISBN: 978-1119444404

9th edition

Authors: Roberta S. Russell, Bernard W. Taylor

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