A bank is underwriting loans for small businesses. Currently, about 5 percent of the underwriting decisions are
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A bank is underwriting loans for small businesses. Currently, about 5 percent of the underwriting decisions are found to be incorrect when audited by the bank’s quality assurance department. The bank has a goal of reducing this number to 1 percent. What form of an improvement trajectory is most likely to occur?
a. Exponential growth
b. Exponential decay
c. Diminishing return growth
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Operations Management
ISBN: 9781260547610
2nd International Edition
Authors: Gerard Cachon, Christian Terwiesch
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