An architectural firm has three types of clients: G = green/new; EC = experienced with a complex
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An architectural firm has three types of clients: “G” = “green/new”; “EC” = experienced with a complex project; and “ES” = experienced with a simple project. The process flow for these types of projects and the staffing of each of the stages are provided below in the diagram:
The processing times for the different types of jobs (in days) are listed in the following table.
(a) What is the implied utilization (%) of each resource?
(b) What is the actual and maximum flow rates of each type of client through this process (clients per day)?
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Operations Management
ISBN: 9781260547610
2nd International Edition
Authors: Gerard Cachon, Christian Terwiesch
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