Over the course of a 24-hour period a call center handled 1200 different calls and at noon

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Over the course of a 24-hour period a call center handled 1200 different calls and at noon there were 50 callers “in” the center (talking or waiting to talk to a representative). The sixth caller of the day spent 2.5 minutes with a representative. Which of the given numbers is an inventory?

a. 1200 

b. 50 

c. 2.5

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Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

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