The pharmacist at Saskatoon City Hospital, Saad Alwan, receives 12 requests for prescriptions each hour, Poisson distributed.

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The pharmacist at Saskatoon City Hospital, Saad Alwan, receives 12 requests for prescriptions each hour, Poisson distributed. It takes him a mean time of four minutes to fill each, following a negative exponential distribution. Using the waiting line table (Table D.5) and Wq = Lq/l, answer these questions.
a) What is the average number of prescriptions in the queue?
b) How long will the average prescription spend in the queue?
c) Alwan decides to hire a second pharmacist, Ajay Aggerwal, whom he went to school with and who operates at the same speed in filling prescriptions. How will the answers to parts (a) and (b) change?

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Operations Management Sustainability and Supply Chain Management

ISBN: 978-0133764345

2nd Canadian edition

Authors: Jay Heizer, Barry Render, Paul Griffin

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