Think of an outstanding electronic service encounter you have had in the past year and contrast it
Question:
Think of an outstanding electronic service encounter you have had in the past year and contrast it with a poor example. What characterized the excellent service encounter, and how did it differ from the poor quality example?
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Excellent service is swift decis...View the full answer
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Related Book For 
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
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