Visit the Web sites of at least one service and one manufacturing company. For each company, identify at least five characteristic OM decisions and show your results in a table. Which decisions are strategic and which are tactical? How do these decisions differ between the two companies? Here are some Web sites to consider.

Select service company Web sites:

www.ritzcarlton.com (Ritz-Carlton Hotel)
www.yellowcorp.com (Yellow Corporation)
www.kmart.com (Kmart Corporation)
www.yahoo.com (Yahoo!)

Select manufacturing company Web sites:

www.saturn.com (Saturn Corporation)
www.alcoa.com (Alcoa Inc.)
www.milliken.com (Milliken & Company)
www.Intel.com (Intel Corporation)
www.ge.com (General Electric Company)