What are some things service firms can do to manage the psychological aspects of waiting to reduce
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What are some things service firms can do to manage the psychological aspects of waiting to reduce customers’ awareness of waiting in line?
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Keeping customers informed x Waiting time uncertainty can produce anxiety and make the ...View the full answer
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Related Book For 
Operations Management A Supply Chain Process Approach
ISBN: 978-1483383064
1st edition
Authors: Joel D. Wisner
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