If you were creating a research and development team for an organization, what kinds of factors would you take into consideration in deciding the composition of the team? Would these factors be different if you were putting together a problem-solving team?

1. Do you think the new self-managed team approach at Zappos helps employees become more innovative in their new roles? Explain.

2. If you were Hsieh, how would you respond to critics who say people have little or no incentive to stay with Zappos because there is no opportunity for advancement?