1 Identify at least three well-defined KPIs (Key Performance Indicators) that could be used by you as the owner or by another leader to manage the business. At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives.

2 Explain how this dashboard and reporting will create or sustain strategic advantage.

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PRIMERS ULTIMATE MASSAGE INN Primers Ultimate Massage Inn is a spa that offers mostly massage services to its clients Some of the very crucial KPIs that the business can employ to measure their perfor... View the full answer