Think of a time when you had to write a negative letter, or when you received one
Question:
Think of a time when you had to write a negative letter, or when you received one – but not a letter having legal implications, such as terminating employment or threatening disciplinary action. Such a letter should not be discussed in this open forum. What made the letter effective? What lessened its effectiveness? To what extent did it achieve the goal of conveying unpleasant news, while maintaining the recipient's goodwill? Be sure to mention, and prioritize, all of the factors relevant to your analysis. As before, you should support your analysis using the module sources, identifying each source with an in-text citation and reference at the bottom of your post. Your analysis should be complete, concise, and logical. You should use proper English; avoid slang, jargon, and Webspeak.
Write a well-formed negative message. o Explain how a negative message can be effective Negative messages are hard to write. How do you break bad news in such a way that it creates the least amount of ill will? Should you sugarcoat the message, or create a bad news sandwich (which begins with a slice of good news, moves on to the meat of the bad news, and ends with a slice of something positive)? Or, do things like that just annoy people and make them feel patronized? And how do you write letters anyway?
Consumer Behavior Buying, Having and Being
ISBN: 978-0134129938
12th Global Edition
Authors: Michael R. Solomon