Customer service provides a huge competitive advantage by ensuring customer loyalty, differentiating products, reducing marketing expenses,...
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Customer service provides a huge competitive advantage by ensuring customer loyalty, differentiating products, reducing marketing expenses, and increasing company profit. Examine a few models that Woolworths (South Africa) may apply to better serve its customers in a critical manner. Question 4 (20 Marks) ERP systems put a strong emphasis on integrating tasks and data across the organization. Use your own examples and critically examine the benefits and drawbacks of ERP systems at Woolworths (South Africa). Question 5 (20 Marks) The first step toward more extensive supply chain integration is internal integration. Using Woolworths (South Africa) as a reference critically discuss what internal integration and how well do the Woolworths internal functions integrate. Make use of practical examples to support your answer. Customer service provides a huge competitive advantage by ensuring customer loyalty, differentiating products, reducing marketing expenses, and increasing company profit. Examine a few models that Woolworths (South Africa) may apply to better serve its customers in a critical manner. Question 4 (20 Marks) ERP systems put a strong emphasis on integrating tasks and data across the organization. Use your own examples and critically examine the benefits and drawbacks of ERP systems at Woolworths (South Africa). Question 5 (20 Marks) The first step toward more extensive supply chain integration is internal integration. Using Woolworths (South Africa) as a reference critically discuss what internal integration and how well do the Woolworths internal functions integrate. Make use of practical examples to support your answer.
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Question 4 Woolworths South Africa may apply several models to better serve its customers in a critical manner such as the following 1 The customercentric model This model focuses on the needs and wan... View the full answer
Related Book For
Essentials of Federal Taxation 2019
ISBN: 9781260190045
10th edition
Authors: Brian Spilker, Benjamin Ayers, John Robinson, Edmund Outslay, Ronald Worsham, John Barrick, Connie Weaver
Posted Date:
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