Alliance Air is a service in which customers pay a flat-rate to Alliance Air and are guaranteed
Question:
Alliance Air is a service in which customers pay a flat-rate to Alliance Air and are guaranteed a seat on an airplane between any two locations. To offer this service, Alliance Air prepurchases daily seats between every pair of major cities. A route which has been growing in popularity is between Phoenix and Dallas and Alliance Air is seeking your advice on how many seats to prepurchase between these two cities so that they maximize their daily profit.
Whenever an Alliance Air customer flies on a prepurchased seat, Alliance Air obtains $100 in profits. However, if Alliance Air has more customers seeking a seat then they have prepurchased, Alliance Air is forced to book that passenger on a seat purchased that day. In such a situation, Alliance Air has a profit of -$170 due to the high cost of same-day flights. If not all of their prepurchased seats are taken, then Alliance Air makes a profit of -$20 by selling the seats at a discount to passengers outside of their customer base. Based on their data, Alliance Air knows that number of customers seeking a flight on any day follows a Poisson distribution with mean 40.
Using this information, complete the following tasks/questions:
1 Develop an Excel spreadsheet model which can calculate the daily profits for Alliance Air, assuming any particular demand for that day and that Alliance Air pre-purchased 37 seats on the plane.
2 Using the given demand distribution, set-up your spreadsheet as a simulation model using daily profits as the output. Run the simulation assuming Alliance Air pre-purchased 37 seats on the plane. What is the average daily profit in this scenario?
3 How many seats would you recommend Alliance Air to prepurchase if they wanted to maximize their average daily profit? To answer this, modify the number of Pre-Purchased Daily Seats from 30 to 55 (in the increments of 5) and fill in the table provided with statistics about the expected daily profits (Note that the average might keep changing slightly as you record those values, that’s ok). What are the minimum and maximum daily profits if they were to purchase this quantity? What percentage of the time is Alliance Air’s daily profit above 2,250?
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi