Amsterdam Airport Schiphol, one of the busiest airport in the world, handles around 70 million passengers...

  

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Amsterdam Airport Schiphol, one of the busiest airport in the world, handles around 70 million passengers a year. One of the main bottlenecks at any airport is the check- in and baggage dropping process. A detailed study of the check-in desks of various airlines in the Schiphol Airport show that they typically follow the same procedure: ask- ing for the passenger's passport and receiving it (takes 20-60 seconds depending on the passenger speed); check- ing the passport information with data recorded in the flight for that passenger (takes 40-100 seconds); check- ing and allocation/reallocating of the seat (takes 40-160 seconds); asking security questions about the passengers bags and luggage (takes 35-120 seconds); putting the bags on the scale and making sure they are not overweight (takes 25-120 seconds; depending on the number of bags and their weight/overweight), attaching the label and bar- codes on the bags (takes 20-50 seconds); and printing the boarding pass and passing it to the passenger (takes 30-100 seconds). a. (**) Map this process and calculate the minimum and maximum cycle times. b. (***) If an airline tries to accelerate this process by add- ing one extra person to the check-in desk to handle some tasks such as asking security questions and put- ting the bags on the scale parallel to other tasks that are handled by the first check-in person, how much can the minimum and maximum cycle time be reduced (redesign your process map for this new process first)? Do you see any operational problem in adding an extra person to the desk? loans Amsterdam Airport Schiphol, one of the busiest airport in the world, handles around 70 million passengers a year. One of the main bottlenecks at any airport is the check- in and baggage dropping process. A detailed study of the check-in desks of various airlines in the Schiphol Airport show that they typically follow the same procedure: ask- ing for the passenger's passport and receiving it (takes 20-60 seconds depending on the passenger speed); check- ing the passport information with data recorded in the flight for that passenger (takes 40-100 seconds); check- ing and allocation/reallocating of the seat (takes 40-160 seconds); asking security questions about the passengers bags and luggage (takes 35-120 seconds); putting the bags on the scale and making sure they are not overweight (takes 25-120 seconds; depending on the number of bags and their weight/overweight), attaching the label and bar- codes on the bags (takes 20-50 seconds); and printing the boarding pass and passing it to the passenger (takes 30-100 seconds). a. (**) Map this process and calculate the minimum and maximum cycle times. b. (***) If an airline tries to accelerate this process by add- ing one extra person to the check-in desk to handle some tasks such as asking security questions and put- ting the bags on the scale parallel to other tasks that are handled by the first check-in person, how much can the minimum and maximum cycle time be reduced (redesign your process map for this new process first)? Do you see any operational problem in adding an extra person to the desk? loans Amsterdam Airport Schiphol, one of the busiest airport in the world, handles around 70 million passengers a year. One of the main bottlenecks at any airport is the check- in and baggage dropping process. A detailed study of the check-in desks of various airlines in the Schiphol Airport show that they typically follow the same procedure: ask- ing for the passenger's passport and receiving it (takes 20-60 seconds depending on the passenger speed); check- ing the passport information with data recorded in the flight for that passenger (takes 40-100 seconds); check- ing and allocation/reallocating of the seat (takes 40-160 seconds); asking security questions about the passengers bags and luggage (takes 35-120 seconds); putting the bags on the scale and making sure they are not overweight (takes 25-120 seconds; depending on the number of bags and their weight/overweight), attaching the label and bar- codes on the bags (takes 20-50 seconds); and printing the boarding pass and passing it to the passenger (takes 30-100 seconds). a. (**) Map this process and calculate the minimum and maximum cycle times. b. (***) If an airline tries to accelerate this process by add- ing one extra person to the check-in desk to handle some tasks such as asking security questions and put- ting the bags on the scale parallel to other tasks that are handled by the first check-in person, how much can the minimum and maximum cycle time be reduced (redesign your process map for this new process first)? Do you see any operational problem in adding an extra person to the desk? loans Amsterdam Airport Schiphol, one of the busiest airport in the world, handles around 70 million passengers a year. One of the main bottlenecks at any airport is the check- in and baggage dropping process. A detailed study of the check-in desks of various airlines in the Schiphol Airport show that they typically follow the same procedure: ask- ing for the passenger's passport and receiving it (takes 20-60 seconds depending on the passenger speed); check- ing the passport information with data recorded in the flight for that passenger (takes 40-100 seconds); check- ing and allocation/reallocating of the seat (takes 40-160 seconds); asking security questions about the passengers bags and luggage (takes 35-120 seconds); putting the bags on the scale and making sure they are not overweight (takes 25-120 seconds; depending on the number of bags and their weight/overweight), attaching the label and bar- codes on the bags (takes 20-50 seconds); and printing the boarding pass and passing it to the passenger (takes 30-100 seconds). a. (**) Map this process and calculate the minimum and maximum cycle times. b. (***) If an airline tries to accelerate this process by add- ing one extra person to the check-in desk to handle some tasks such as asking security questions and put- ting the bags on the scale parallel to other tasks that are handled by the first check-in person, how much can the minimum and maximum cycle time be reduced (redesign your process map for this new process first)? Do you see any operational problem in adding an extra person to the desk? loans

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