Question: Compute a sales dollar index base to analyse the following quality cost information and prepare an executive summary memo to management advising any specific action.

Compute a sales dollar index base to analyse the following quality cost information and prepare an executive summary memo to management advising any specific action. Category Quarter 1 Quarter 2 Quarter 3 Quarter 4 Total Sales $4,120 $4,206 $4,454 $4,106 External Failure 40.8 42.2 42.8 28.6 Internal Failure 168.2 172.4 184.4 66.4 Appraisal 64.2 67.0 74.4 166.2 Prevention 28.4 29.2 30.2 40.2

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