1. Dr. Stanley and his staff are attempting to utilize effective ways to both increase the revenue for the practice and allow patients to schedule visits without a lengthy delay. Which of the following is not an effective practice for him and his staff to use?

   a. Train employees to move patients to exam rooms quickly.

   b. Ensure Dr. Stanley starts the appointment on time.

   c. Explain to patients the importance of being on time.

   d. Allow Dr. Stanley to spend ten minutes extra with established patients with a single symptom.

2. Jimmy Kline has difficulty keeping his scheduled appointment with his physician, Dr. Harry. He has rescheduled his appointment three times in the last month. Beverly, an office manager, is going to have to address this matter with Jimmy as his missed appointments are impacting Dr. Harry's ability to see other patients. What approach should Beverly not take with Jimmy?

   a. Leave a lengthy detailed message on Jimmy's voicemail about him missing the appointment.

   b. Mention to Jimmy that she is concerned that he missed the appointment.

   c. Call the day prior to confirm Jimmy's appointment.

   d. Have a face-to-face counseling session with Jimmy.

3. Billi Yang has noticed that several claims have not been processed with a particular insurance carrier. This is preventing the revenue cycle management from being completed. Her next step is to call the insurance carrier to see what is holding up the claims. At what point in the claim cycle are these claims?

   a. Insurance follow-up

   b. Registration

   c. Charge capture

   d. Collections

4. Zee Rogers is working on developing an effective process to use when scheduling patient appointments as she is the Scheduling Coordinator at Humphrey Medical Center. Which of the following should not be a part of Zee's process of setting a patient's appointment?

   a. Record all the patient's phone numbers.

   b. Ask the patient the preferred number to be called.

   c. Allow staff to share private patient information with family members.

   d. The staff member should stress the importance of keeping the appointment.

5. Dr. Simms is meeting with Frank, a representative from a major insurance company. They are working on a legal agreement which will focus on a reimbursement schedule for specific medical services for patients covered under their plan. Which of the following is not part of the process of negotiating the insurance contract?

   a. Determining a reimbursement schedule

   b. Allowing the insurance company to dictate the terms of the contract

   c. Meeting patients' needs

   d. Making a reasonable profit

6. Dr. Kingly is analyzing the profitability of his medical practice. His operating costs are $200,000 and he is seeing 1,000 patients in a six-month period. What is the medical facility's average cost?

   a. $300

   b. $200

   c. $350

   d. $250

7. Denver Reynolds is an established patient calling in to schedule a checkup with Dr. Cruger for his annual physical exam. How many minutes should be scheduled for Denver's appointment with Dr. Cruger?

   a. 60

   b. 30

   c. 10

   
   

   d. 20

8. Jenny Jones is in the process of being hired as a physical therapy assistant at Beachnut Physical Therapy Associates. Beachnut requires a pre-employment physical before hiring employees. Jenny is going to schedule an appointment with her physician. How many minutes should be scheduled for Jenny's appointment for a physical?

   a. 10

   b. 20

   c. 60

   
   

   d. 30

9. Sally Rich has been tracking the daily co-payments received from patients. She noticed several patients did not pay a co-payment during their visit. There are no payment plans through the medical facility where Sally works. Which financial policy will she need to train the front office staff on regarding co-payments?

   a. Verification of patient information

   b. Collect at time of service

   c. Have flexible payment terms

   d. Billing accounts receivable

10. Dr. Leroy is analyzing the profitability of his medical practice based on a year's worth of data. Dr. Leroy's medical facility's average cost is $150.00. What dollar amount should Dr. Leroy be at if his goal is to cover costs and provide a profit margin of 15% from insurance reimbursement?

    a. $100.00

    b. $172.50

    c. $272.50

    d. $250.00