Question: Garvin (1988) discusses the evolution of quality concepts or philosophies as comprising of five stages. Identify these stages and establish their relevancy to any organisation

Garvin (1988) discusses the evolution of quality concepts or philosophies as comprising of

five stages. Identify these stages and establish their relevancy to any organisation today.

- 3 marks will be awarded for theory for each stage.

- 2 marks will be awarded for application for each stage

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Garvin 1988 identified five stages in the evolution of quality concepts each representing a different perspective on what quality means and how it should be achieved These stages are 1 Transcendent Qu... View full answer

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Question: Garvin (1988) discusses the evolution of quality concepts or philosophies as comprising of five stages. Identify these stages and establish their relevancy to any organisation

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