It is evident that some call handlers are very unhappy and feel that their job is...

 

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It is evident that some call handlers are very unhappy and feel that their job is adversely affecting their mental health. The CCM is concerned and wants to take action to improve the situation. (a) What aspects of the work could be adversely affecting the mental health of call handlers? (b) Suggest a range of control measures the CCM could put in place to better protect the mental health of Worker X as they return to work. (c) Worker Y has raised a formal complaint against their DM. Suggest what the CCM could do to resolve this situation. (d) Burst Homeware wants to devise a health and wellbeing strategy. Explain how such a strategy could benefit Burst Homeware's business. (i) (ii) Suggest what might be included in a health and wellbeing strategy for Burst Homeware. (iii) Who should be involved in devising this strategy? Note: You should support all your answers, where applicable, using relevant information from the scenario. It is evident that some call handlers are very unhappy and feel that their job is adversely affecting their mental health. The CCM is concerned and wants to take action to improve the situation. (a) What aspects of the work could be adversely affecting the mental health of call handlers? (b) Suggest a range of control measures the CCM could put in place to better protect the mental health of Worker X as they return to work. (c) Worker Y has raised a formal complaint against their DM. Suggest what the CCM could do to resolve this situation. (d) Burst Homeware wants to devise a health and wellbeing strategy. Explain how such a strategy could benefit Burst Homeware's business. (i) (ii) Suggest what might be included in a health and wellbeing strategy for Burst Homeware. (iii) Who should be involved in devising this strategy? Note: You should support all your answers, where applicable, using relevant information from the scenario.

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Q1 There are several aspects of the work of call handlers that could be adversely affecting their mental health Another factor that could adversely affect call handlers mental health is the working en... View the full answer