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Ms. Mary Mulenga and Ms. Joyce Hachiintu are second year students from the National Institute of Public Administration pursuing a Bachelor of Arts in Public

Ms. Mary Mulenga and Ms. Joyce Hachiintu are second year students from the National Institute of Public Administration pursuing a Bachelor of Arts in Public Administration. After writing their final second year semester exams, they decided to apply for internship at a named NonGovernmental Organization in Lusaka province so as to put theories into practice. The students are attached to Mr. Gleen, an American who happens to be the head of administration section. During departmental meetings, Mr. Glenn is seen to be advancing arguments which has made the students to have different perceptions about him. Ms. Mulenga views Mr. Gleen as a good person who knows his job very well, where as Ms. Hachiintu looks at him to be a person who is boastful and inexperienced and trying to seek attention. As an Organizational Behavior expert, explain the possibility of such a scenario.

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The Impact of Perception in Organizational Behavior The scenario presented is a classic example of how perceptiona fundamental concept in organizational behaviorcan drastically influence individual interpretations of the same situation Perception is the process by which individuals select organize and interpret information to give meaning to their world Its influenced by various factors including Individual differences Personal experiences values attitudes and personality can shape how individuals perceive information Situational factors The context in which information is presented can impact perception Social factors Interactions with others group dynamics and organizational culture can influence perceptions In this caseMsMulenga and MsHachiintu are observing the same personMrGlennbut forming vastly different opinionsThis discrepancy can be attributed to several factors Individual Differences Personality Ms Mulenga might possess a more optimistic or trusting personality leading her to perceive Mr Glenn positively Conversely Ms Hachiintus personality might incline her towards skepticism or critical evaluation Experiences Previous experiences with individuals in similar roles might influence their perceptions Situational Factors Role expectations As interns the students might have preconceived notions about the behavior of a head of administration Communication style Mr Glenns communication style whether assertive passive or aggressive could contribute to different interpretations Social Factors Group dynamics If the students belong to different social groups within the organization ... blur-text-image

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