Q.7. A certain look or glance is an example of: A. Verbal communication. B. Oral communication....
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Q.7. A certain look or glance is an example of: A. Verbal communication. B. Oral communication. C. Written communication. D. Nonverbal communication. Q.8. Manuals and policy statements are referred to as: A. Upward communication. B. Horizontal communication. C. Downward communication. D. None of the above. Q.9. Which of these is the first step in the listening process? A. Stop talking B. Receiving C. Interpreting D. Responding Q.10. Which of the following is not a potential problem (barrier) to personal communications? A. Credibility of the sender. B. Personal makeup of the parties involved. C. Some individuals tend to be disorganized. D. None of the above (all are potential problems). Q.11. Suggestions for improvements from an employee in the accounting department is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication. D. The grapevine. Q.12. An informal and unstructured communication channel that cuts across formal channels of communication is called: A. Upward communication. B. Horizontal communication. C. Downward communication. D. The grapevine. Q.13. Which of the following is an example of gender-neutral language? A. Sales clerk. B. Dear Sirs. C. David & Joanna Warren. D. A & C. Q.7. A certain look or glance is an example of: A. Verbal communication. B. Oral communication. C. Written communication. D. Nonverbal communication. Q.8. Manuals and policy statements are referred to as: A. Upward communication. B. Horizontal communication. C. Downward communication. D. None of the above. Q.9. Which of these is the first step in the listening process? A. Stop talking B. Receiving C. Interpreting D. Responding Q.10. Which of the following is not a potential problem (barrier) to personal communications? A. Credibility of the sender. B. Personal makeup of the parties involved. C. Some individuals tend to be disorganized. D. None of the above (all are potential problems). Q.11. Suggestions for improvements from an employee in the accounting department is an example of: A. Upward communication. B. Horizontal communication. C. Downward communication. D. The grapevine. Q.12. An informal and unstructured communication channel that cuts across formal channels of communication is called: A. Upward communication. B. Horizontal communication. C. Downward communication. D. The grapevine. Q.13. Which of the following is an example of gender-neutral language? A. Sales clerk. B. Dear Sirs. C. David & Joanna Warren. D. A & C.
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7 A 8 C 9 B 10 D 11 D Explanation 7 A nonverbal communication is an ex... View the full answer
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Auditing a risk based approach to conducting a quality audit
ISBN: 978-1133939153
9th edition
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg
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